End User License Agreement

1. Agreement and scope

Use is governed by the agreement you actually accept, including any applicable order or signed service terms.

This End User License Agreement (Agreement) is between Arcaiva and the individual or organization accepting it (you or Customer). It governs authorized access to and use of Arcaiva's accounting and bookkeeping software, related applications, documentation, and updates made available under this Agreement (Services).

When this Agreement is presented for acceptance, the person accepting it must have legal capacity and, when acting for an organization, authority to bind that organization. If you do not agree, do not accept or use the Services under this Agreement. This Agreement does not retroactively replace an existing agreement.

An applicable signed order, service agreement, or data-processing agreement may add terms. If an expressly agreed term conflicts with this Agreement, that term controls for its stated subject and scope. A product roadmap, example, demonstration, or marketing description is not a commitment to deliver an unavailable feature.

2. License grant

Arcaiva licenses access to its software; you do not acquire ownership of it.

Subject to this Agreement and the applicable access and payment terms, Arcaiva grants you a limited, non-exclusive, non-transferable right to access and use the Services for your lawful internal business purposes and for work on records you are authorized to manage, within your applicable user, company, and usage limits.

If Arcaiva supplies downloadable software, this license also permits installation and use of that software on compatible devices by your authorized users for the same permitted purposes. Availability of a web service does not imply a downloadable product is offered.

The Services are licensed, not sold. No rights are granted beyond those expressly stated. You may not sell, sublicense, or provide a hosted copy of the Services to others without a separate written agreement.

3. Accounts and organizational administrators

Your organization controls its authorized users and must protect account access.

Provide accurate registration and billing information and keep it current. Safeguard credentials, use available security controls, and notify Arcaiva promptly of suspected unauthorized access. Do not share an individual user credential as a way to evade an applicable user limit.

Your organization is responsible for designating authorized administrators, managing user permissions, and ensuring that its users comply with this Agreement. Administrators may control access to organizational records according to the Services' available controls. Maintain a reliable account-owner contact and a plan for personnel changes.

You must have permission to enter, upload, connect, or process information belonging to another person or organization. Access to an organization does not give you authority to process every record for any purpose.

4. Customer Data and privacy

You keep your rights in your records; Arcaiva receives only the processing rights needed to provide the Services.

As between the parties, you retain your rights in data and materials submitted to or imported into your authorized workspace (Customer Data). You grant Arcaiva and its service providers the limited right to host, copy, transmit, display, and otherwise process Customer Data as necessary to provide, secure, maintain, and support the Services, follow your lawful instructions, and comply with applicable law.

This processing permission does not transfer ownership of Customer Data to Arcaiva or grant a general right to sell it. Personal information is handled under the applicable Privacy Policy and any separately agreed data-processing terms. Neither this Agreement nor a privacy notice excuses a party from its own legal obligations.

You are responsible for the legality, accuracy, and necessary permissions for Customer Data, and for retaining independent copies of records your business must keep. Arcaiva does not become your statutory records custodian merely because it stores information.

Read the Privacy Policy

5. Restrictions and acceptable use

Use the service lawfully, respect access boundaries, and do not undermine other users' security.

Except to the extent a restriction is prohibited by applicable law, you must not:

• Attempt unauthorized access, bypass access or usage restrictions, introduce malicious code, or disrupt the Services or another user's work.
• Reverse engineer, decompile, or attempt to extract non-public source code, except where applicable law permits that activity notwithstanding this restriction.
• Remove proprietary notices, impersonate another person, misrepresent account authority, or infringe intellectual-property or privacy rights.
• Use the Services for fraud, unlawful financial activity, unlawful surveillance, unsolicited bulk communications, or other unlawful purposes.
• Resell the Services, create a competing hosted copy from them, or make them available beyond your authorized users or agreed business scope.

6. Accounting work and professional judgment

The software assists work; it does not replace the person responsible for reviewing it.

Arcaiva provides software tools, not accounting, tax, legal, investment, or other regulated professional advice. You remain responsible for reviewing records, classifications, calculations, documents, reports, and decisions before relying on them or submitting them to another party.

Do not assume the Services include payroll, tax filing, consolidation, a particular integration, a complete migration, or any other feature unless its availability and scope are expressly included in your applicable Services. Examples and templates are general aids, not advice tailored to your circumstances.

Consult an appropriately qualified professional when a decision requires professional judgment or depends on jurisdiction-specific rules.

7. AI-assisted and beta features

Experimental or generated output needs review and may change or be withdrawn.

Where offered, AI-assisted features may generate incomplete, inaccurate, or inappropriate output. Review the input and output, verify material results against source records, and do not treat a suggestion as an authorized financial action. Use only information you are permitted to process through the feature.

A beta or preview feature is provided for evaluation on an as-available basis and may change or be withdrawn. Unless separately agreed, a beta designation does not include a service-level commitment. Do not rely on a beta feature as the sole means of keeping essential business records.

Applicable privacy notices and service-provider terms govern information processed by AI features. This Agreement does not represent that every provider has identical retention, training, or data-location practices.

8. Third-party services and connections

You control which available connections to authorize; third-party services have separate terms.

An available connection may require a separate third-party account, authorization, or agreement. You are responsible for that authorization and for complying with the provider's terms. Third-party fees are separate unless expressly included in your order.

Third-party services are not controlled by Arcaiva. Their availability, permissions, or APIs may change, which may affect a connected feature. Arcaiva may restrict a connection when reasonably necessary for security, legal compliance, or a provider requirement. This does not exclude any responsibility that applicable law does not allow Arcaiva to exclude.

Revoking a connection stops access only to the extent provided by the relevant controls and provider. It does not automatically delete previously imported records. Contact support if you need assistance understanding disconnection or deletion.

References to QuickBooks, Intuit, Zoho, or other third-party names identify those parties or their products. Their trademarks belong to their respective owners; no affiliation, sponsorship, or endorsement is implied.

9. Plans, fees, trials, and cancellation

The actual offer must disclose the price and billing terms before you agree to pay.

Your applicable order or purchase flow identifies included access, fees, billing frequency, taxes, payment terms, and any renewal or cancellation conditions. A catalog price or a link on the marketing website alone does not authorize a charge, enroll you in automatic renewal, or establish a trial offer.

A trial, promotion, or beta is available only when expressly offered with its applicable duration and conditions. A trial does not authorize a paid subscription unless you separately agree to the paid terms. Review any stated access or data-handling consequences before a trial expires.

Automatic renewal applies only where it is clearly disclosed and lawfully authorized. Cancellation and refund rights follow the terms presented and accepted for that purchase and applicable law. This Agreement does not impose a universal no-refund rule or waive mandatory consumer protections.

Arcaiva will disclose applicable price changes before they take effect as required by the agreed terms and law. If billing terms have not been agreed, this section does not supply them by implication.

10. Updates, availability, and support

No uptime, response-time, or future-feature promise is created by this page.

Arcaiva may maintain, update, or modify the Services, including changes necessary for security, reliability, or legal compliance. Material changes to paid functionality must be handled consistently with your agreed terms and applicable law.

The Services may be unavailable during maintenance, incidents, or circumstances outside reasonable control. No particular uptime, support hours, response time, migration assistance, or dedicated service commitment applies unless separately agreed in writing. The contact address below is a communication channel, not an SLA.

You are responsible for compatible equipment, internet access, and your own systems and policies.

11. Intellectual property and feedback

Arcaiva keeps its software rights; feedback does not transfer your business records.

Arcaiva and its licensors retain rights in the Services, software, documentation, designs, and marks. You may not use Arcaiva's marks in a way that suggests an endorsement or relationship without permission.

If you voluntarily provide suggestions about the Services, you permit Arcaiva to use them without compensation or attribution. This feedback permission does not grant additional rights to your Customer Data, confidential information, or third-party intellectual property.

12. Suspension and termination

Access can end for a legitimate reason, but data obligations and mandatory rights still apply.

Arcaiva may restrict or suspend access when reasonably necessary to address a material breach, an immediate security or misuse risk, a legal requirement, or an overdue payment under agreed payment terms. Where practicable and appropriate, Arcaiva will give notice and a reasonable opportunity to remedy a breach; urgent protective action may occur without advance notice.

Either party may terminate as permitted by the applicable order or service agreement and law. You may contact support to request closure. Ending access does not itself settle outstanding charges, create a refund entitlement, or guarantee that all retained data has been erased.

Use available export features and retain needed records before access ends. Any additional export assistance or access period must be confirmed separately. Retention and deletion follow the applicable Privacy Policy, data-processing agreement, and law.

Terms that by their nature should survive termination continue to apply, including accrued payment obligations, data rights and restrictions, intellectual property, confidentiality duties where applicable, disclaimers, liability provisions, and dispute terms.

13. Disclaimers of warranties

The service is not a guarantee of error-free software or a particular business outcome.

Except for express commitments in a separately agreed written contract and to the extent permitted by applicable law, the Services are provided as is and as available. Arcaiva disclaims implied warranties of merchantability, fitness for a particular purpose, and non-infringement to the extent those warranties may lawfully be disclaimed.

Arcaiva does not warrant that use will be uninterrupted or error-free, that every defect will be corrected, or that reports, suggestions, or other output will meet a particular business or regulatory requirement. Nothing here limits a non-excludable statutory guarantee or a remedy that applicable law requires.

14. Limits of liability

This section sets out the allocation of risk; mandatory legal protections remain intact.

To the extent permitted by applicable law, neither party is liable to the other for indirect, incidental, special, consequential, or punitive damages, or for lost profits or business opportunities arising from this Agreement, whether or not advised of that possibility.

Subject to the exceptions below and unless a separately signed agreement provides otherwise, Arcaiva's aggregate liability arising from or relating to the Services will not exceed the greater of the fees you paid Arcaiva for the affected Services during the twelve months preceding the event giving rise to the claim or US$100.

These exclusions and limits do not apply to fraud, willful misconduct, gross negligence where it cannot lawfully be limited, death or personal injury caused by negligence where liability cannot lawfully be limited, or any other liability or remedy that applicable law does not permit the parties to exclude or limit.

15. Third-party claims

A party should be responsible for qualifying claims caused by its own unlawful conduct, not for the other party's fault.

To the extent permitted by applicable law, you will indemnify Arcaiva against third-party claims and resulting reasonable costs to the extent caused by your unlawful use of the Services, your material breach of this Agreement, or Customer Data that you supplied without necessary rights or permissions. This obligation does not apply to the extent a claim is caused by Arcaiva's breach, negligence, or misconduct.

Arcaiva must give reasonably prompt notice of a qualifying claim, provide reasonable cooperation, and allow you to control its defense with suitable counsel. No settlement may admit Arcaiva's liability or impose a non-monetary obligation on Arcaiva without its written consent. A failure to give prompt notice reduces an obligation only to the extent it materially prejudices the defense.

16. Governing law and disputes

Delaware law applies, subject to protections that cannot lawfully be displaced.

This Agreement is governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws rules, except that mandatory law applicable to you continues to apply where it cannot lawfully be excluded.

Unless the parties separately agree otherwise or mandatory law requires another forum, disputes arising from this Agreement will be brought in the state or federal courts located in Delaware, and the parties consent to those courts' jurisdiction. This Agreement does not impose mandatory arbitration or a class-action waiver.

The parties may first attempt to resolve a concern through the contact below. Doing so does not remove a right to seek urgent relief or extend a legal filing deadline.

17. Changes and general provisions

Material changes must be communicated and do not retroactively remove accrued rights.

This Agreement takes effect on the date and version shown above. Arcaiva may propose updates and will give notice of material changes as required by the applicable agreement and law. Where affirmative acceptance is required, continued use alone is not a substitute. Changes do not retroactively remove accrued rights.

Neither party may assign this Agreement in a way that impairs the other party's mandatory rights. Arcaiva may assign it in connection with a merger or transfer of the relevant business if the successor assumes the applicable obligations, subject to law and any separately agreed restriction.

If a provision is unenforceable, it will be limited only as necessary and the remaining provisions will remain effective to the extent permitted by law. Failure to enforce a provision is not a waiver. This Agreement and applicable accepted orders or written service terms form the agreement concerning their subject, without overriding fraud remedies or mandatory legal rights.

18. Contact Arcaiva

Questions about licensing, accounts, and these terms can be directed to Arcaiva.

Contact Arcaiva using the email address below. For privacy or deletion requests, also refer to the Privacy Policy. Do not include passwords or unnecessary sensitive business records in your message.

Arcaiva
[email protected]